Shipping & Returns
Shipping:
D'lightus has 2 shipping locations: Dallas TX and France:
Rates vary by location, destination and complexity.
We recommend this shipping type based on item size, fragility and weight.
From Dallas:
We usually use UPS Ground, for all US shipments. UPS Dallas is reliable and fast.
The quotes we provide include professional packing, shipping, tracking link, insurance and door delivery.
Transit time: 3 to 5 days.
From France:
DHL Front Door Air Freight is a shipment method typically utilized for international or fragile items. Front Door Freight shipments have a custom crate built around the item or a double box, prior to transit.
The quotes we provide include professional packing, crating, shipping, tracking link, insurance and door delivery.
Transit time: 5 to 9 days.
For international shipments, you will be charged a custom duty by the carrier at arrival, before delivery.
It's usually around 4% of the value.
You will have 10 days to pay before the shipment is returned to sender.
D'Lightus will authorize in store pick-up: in Dallas and in France;
or your own carrier.
Note that we will offer free packing from France.
Returns
D'Lightus will accept a return if initiated within 5 days after delivery. (Business and week-ends included)
Return Shipping Fee:
Buyer is responsible for return shipping charges and will not be reimbursed for the original shipping cost.
Items must be returned in the condition received; professionally packed and fully insured.
Any international customs duties and taxes will not be refunded, and returns of customized or made to order items are at the seller's discretion. Return shipping costs are not subsidized and may be higher than the original shipping cost. To the extent that the EU Consumer Rights Directive (“CRD”) applies to you, you may have additional rights relating to returning items. To the extent the CRD applies (if you are a consumer based in the EU), you will be entitled to elect to use either the CRD or the seller's policy in respect of returning a particular item.
Refund:
D'lightus will refund the value of the returned item, if it's returned in the condition received,
in 2 weeks after reception.
We will charge a restocking fee of 15% of the item value.